Sometimes, user cannot be able to setup mobile hotspot on Window 10. The reason for this issue might be driver or some settings. Hence, to fix this issue the user must read this blog. And for help, they should navigate to www.office.com/setup.
Method To Fix Mobile Hotspot Setup Issues:
1. Update Network Adapter Drivers:
First, you have to tap on Win key + X at the same time to open the Device Manager. After this, you should choose Show hidden devices option on the View menu. Now, you have to double-tap on Network adapters in order to expand the menu. Then, you have to right-click on Microsoft Hosted Network Virtual Adapter and then choose Enable device if incase, it’s not presently enabled. Here, you need to choose Update driver on the adapter’s context menu and then choose Browse my computer for driver option. At this point, you need to choose Let me pick from a list of available drivers option, and then go to Microsoft Hosted Network Adapter. After this, users should press the Next button just to update the driver. Next, you should right-click on Microsoft Wi-Fi Direct Virtual Adapter 2 which is listed on the Device Manager. Now, you should select Enable device. Then, you have to choose Microsoft Wi-Fi Direct Virtual Adapter 2’s Update driver option on its context menu. Here, you should tap on Browse my computer for driver and Let me pick from a list of available drivers. Lastly, you should choose Microsoft Wi-Fi Direct Virtual Adapter model listed and then tap on the Next button.
2. Check Hosted Network Support:
You need to press the Windows key + X at the same time and then select Command Prompt as an Admin. After this, you should enter the command and tap on Enter key:
NETSH WLAN show drivers
At last, you should check the hosted network support details.
3. Open Network Adapter Troubleshooter:
For this, user should open the Troubleshooter by typing Troubleshoot word in the search bar. After this, you should select Network Adapter and then hit on the Run the troubleshooter button. At last, you should select the All network adapters option and then tap on Next to go through the troubleshooter. For more information, visit to office.com/myaccount.
4. Check Internet Connection Sharing Service:
You need to press the Windows key + R together and then enter services.msc in the Run text box and then hit on OK button. After this, you should double-click on Internet Connection Sharing. But if the service is disabled, then you should select Manual or Automatic from the Startup type drop-down menu. At last, you should tap on Start to kick-start ICS, and then tap on OK button.
5. Adjust Wireless Network Adapter Properties:
For this, you should tap on the Windows key + X at the same time and then choose Device Manager. After this, you should double-tap on Network adapter in order to expand the adapter list. Now, you should double-tap on your current network adapter, in order to open its properties. Then, you should choose Advanced tab. At this point, you should select 802.11d and choose Enable from the Value drop-down menu and then hit on OK button. You should tap on View option on the Device Manager window and then select Show hidden devices. Here, you need to double-tap on the Microsoft Hosted Network Adapter in order to open its properties. After this, you should select the Power Management tab. At this point, you should unmark the Allow the computer to turn off this device to save power option if in case, it is presently selected. Lastly, tap on OK button to close the window.
If the customer requires more details, then they should visit to office.com/setup.